Terms and Conditions of Sale and Delivery ZEBEEP

 1. Purpose of the General Conditions


Orders placed with www.zebeep.com are carried out exclusively in accordance with these General Terms and Conditions of Sale and Delivery.

In case of doubt, please refer to the General Terms and Conditions of Sale of the Fédération de l'Imprimerie et de la Communication Graphique (FICG - 68 boulevard Saint-Marcel - 75005 Paris - France). www.ficg.fr) will apply.

 

2.Personal Information


The protection of personal data is a major concern for the site www.zebeep.com. It is a guarantee of the trust our CUSTOMERS place in us.

When the CUSTOMER browses our site, ZEBEEP, registered with the RCS of LYON under the number [RCS number to be completed], collects certain data in order to :

  • Create and manage accounts
  • Ensure the smooth running of transactions, particularly for deliveries
  • Fighting fraud
  • Carry out statistics and analyses in order to improve the quality of the services offered
  • Comply with the laws and regulations in force and/or any decision of a competent judicial authority

The website www.zebeep.com uses the services of a banking company to carry out its financial transactions. For security reasons, credit card numbers are never known to the site. www.zebeep.com at any stage of the transaction.

At any time, the CUSTOMER has the option of modifying his/her information in the "My Customer Area" section of the website. www.zebeep.com.

In accordance with the law, the site www.zebeep.com ensures that orders and related information are kept for the period determined by decree, and guarantees access to its CUSTOMER at any time upon request.

 

3. Controls


The CLIENT can place an order by visiting the website www.zebeep.com. The website www.zebeep.com is a merchant site which requires the CLIENT to be identified in order to place an order. The CLIENT identifies himself using a form that he validates. If the CLIENT fails to provide the mandatory information requested, www.zebeep.com will not be able to process the CLIENT's order.

Among this information, the CLIENT must enter his/her e-mail address, which will serve as a login, and a password. The e-mail address and password given by the CLIENT are personal to the latter, and it is the CLIENT's responsibility to ensure that they are accurate and relevant.

If the CLIENT accepts the offer, the site www.zebeep.com will acknowledge receipt by e-mail as soon as possible. This acknowledgement sent by www.zebeep.com does not constitute final acceptance of the CLIENT's order.

The purpose of the acknowledgement of receipt is to enable the CLIENT, before the final conclusion of the contract, to identify and correct any errors made in data entry. It also specifies the full contact details of the site www.zebeep.com where the CLIENT can obtain information on after-sales service and commercial guarantees, and make any necessary claims.

The CLIENT, whether a non-professional individual or a professional individual or legal entity, is invited to check the details and price of the offer and, if necessary, to correct any errors.

The website www.zebeep.com reserves the right to refuse orders placed through its site when :

  • the image format used is not "certified printable",
  • printing constraints or remarks cannot be met,
  • more generally, if the product cannot be produced for any internal or external production reason,
  • when the content to be printed clearly infringes the rights of third parties and/or current laws and regulations.

In this case, the site www.zebeep.com will inform the CLIENT by e-mail.

After analyzing the order, the site www.zebeep.com confirms to the CLIENT by e-mail the feasibility of his order (e-mail of complete file) and then definitively concludes the contract. If this is not the case, the CLIENT may :

  • or cancel the order free of charge,
  • either confirm the order and resend the non-conforming items, but then : 
    • he/she undertakes to pay at least the costs of handling his/her order in the event of subsequent cancellation,
    • and the site www.zebeep.com may, at any time, cancel this order in the event of too many exchanges of these items.

Site products www.zebeep.com are not subject to the right of withdrawal and therefore cannot be reimbursed once the contract has been definitively validated by the sending of the validation e-mail (see the section on the right of withdrawal and returns).

Once an order has been finalized (complete file), it cannot be cancelled or modified, such as a change of format, quantity or delivery address, except in cases explicitly accepted by the site. www.zebeep.com.

In the case of an order including a Final page proof and in the event that the Final page proof does not result in a correct image for the CUSTOMER, the CUSTOMER will have the option of cancelling the order, but the CUSTOMER will have to bear the costs of the Final page proof as well as the costs of managing the cancellation.

FOR PANELS: If at least one of the dimensions (base or height) exceeds 1m, the site www.zebeep.com may require the panel to be cut into several pieces, and will inform the CLIENT by e-mail that the product will be cut, and will propose a layout. Under no circumstances may this multi-piece cutting constitute grounds for cancellation of the order by the CLIENT. Under no circumstances can an order that can be carried out with layout be cancelled.

 

4. Products & Prices


It is the CUSTOMER's responsibility to check that the products chosen correspond to their needs, constraints and destination, and to their specifications, in particular the choice of print type, paper quality, print format, colors, type of substrate, etc. The CUSTOMER is responsible for ensuring that the products chosen correspond to their needs, constraints and destination, and to their specifications, in particular the choice of print type, paper quality, print format, colors, type of substrate, etc.

Prices are indicated in the offer validated by the CLIENT. These prices are established in euros for printing services carried out under normal production conditions. The total amount of printing services - including packaging and postage costs only for orders to be delivered in mainland France - to be paid by the CLIENT is indicated in the offer:

  • in the case of a non-professional CLIENT, all taxes included,
  • in the case of a professional CUSTOMER, exclusive of tax.

In the event of delivery outside French territory, any formalities to be completed, taxes, duties or other charges to be paid on the price of the services, in application of the regulations in force (intra-Community regulations, regulations of an importing country or a transit country, etc.) are the exclusive responsibility of the CLIENT, unless otherwise provided by law or regulation. The CUSTOMER undertakes to check the formalities and possibilities for importing the printed products he has ordered, taking into account the regulations of the country of delivery.

The price contained in the offer is calculated according to the constraints provided by the CLIENT in the site configurator. Any modification of the aforementioned configurations, as well as any new specifications provided by the CLIENT, or in the event that the image format cannot be "certified printable" by the site www.zebeep.comThis is accepted and acknowledged by the CLIENT.

 

5. Colors, Tolerances and Technical Recommendations


The website www.zebeep.com cannot guarantee a print color 100%, so the customer accepts variations in hue throughout a print run, as well as the presence of minor defects, invisible to unsuspecting users. Similarly, the www.zebeep.com can in no way guarantee a color or rendering identical to the file viewed on a screen or printed by a third-party printer. On-screen rendering cannot be compared with rendering after printing. In the event of reprinting, even from the same file, print renderings may differ.

Production tolerances are applicable and correspond to market practices:

  • The CUSTOMER accepts a tolerance of 10% over or under the quantities ordered.
  • A tolerance of 7% more or less on the final format is also accepted by the CLIENT.

Under no circumstances can a cut offset and/or format optimization, within these tolerances, be considered as a defect leading to a reprint or commercial gesture.

A scratch, a chip of a few square centimeters, a slight dent, etc. on a substrate of a few square meters is by no means a non-conformity. Given the size of the panels and other substrates handled and transported, this type of hazard is entirely consistent with the standard production and transport process. In fact, once installed, usually several meters away from passers-by, customers and visitors, these hazards are strictly invisible and in no way prevent the proper use of the substrate. What's more, it's very easy (but more costly) for the customer to www.zebeep.comcustomer, given the end use of the product (of which he alone is fully informed), to choose a photo quality rendering to enable us to produce the support in a more qualitative process.

Indeed:

  • Our products are designed for very occasional use, such as printed materials to announce a roadside event.
  • Our products are designed for sales promotion.
  • Our products are large-format displays that can be used for a long time, but are then installed outdoors and seen from a great distance.

All product formats www.zebeep.com are optimized to avoid excessive product losses, but these optimizations remain within the tolerances defined above.

FOR PANELS: If the required format means that the product cannot be made in one piece, the site www.zebeep.com informs the CLIENT by e-mail that the product will be cut into several pieces and proposes a layout. Following this e-mail, and only if possible, the CUSTOMER may pay a supplement to have the product in one piece, or to modify the layout.

In order to anticipate any problems that may arise in the production of print files, the site www.zebeep.com strongly recommends that customers respect its technical specifications, use its templates and, if necessary, opt for a digital Final page proof . In the event of non-compliance with these recommendations, the responsibility of the site www.zebeep.com cannot be held liable in any way whatsoever.

Digital Final page proof is not a guarantee of color rendition in print, as mentioned above, except in exceptional cases. Likewise, digital Final page proof is in no way a control by the site www.zebeep.com of the document's content. The site www.zebeep.com cannot be held responsible for uncorrected spelling mistakes or illicit content. By validating the Final page proof, the customer validates the content, format and related options, such as the position of the eyelets, and accepts responsibility for any errors.

Making a Final page proof takes time, and can be submitted 24 to 48 hours after the order date. It is therefore imperative that the CUSTOMER takes this into account when managing deadlines, as it shifts the delivery date accordingly. In the event of a particular emergency, it is imperative to inform the site's teams. www.zebeep.com to adjust the response time to your needs.

Digital Final page proof allows us to check the conformity of the layout, texts and images before final approval by the customer, thus releasing the printer from responsibility for any remaining errors.

www.zebeep.com does not guarantee the resolution of files sent by customers, which is inherent in the file supplied, whether or not the Final page proof option is enabled.

If the Final page proof option has not been selected, www.zebeep.com offers the following service:

  • Check that items match the purchase order
  • Checking file homothety
  • CMYK colorimetric conversion

Vehicle advertising

Adhesive

We recommend that you have the work done by a professional fitter. We recommend that you contact your vehicle manufacturer/garage to check whether your vehicle's paintwork can support an adhesive. We recommend that you check with your vehicle manufacturer/garage to see what kind of support is possible, and provide us with a full technical reference.

Pay attention to the type of paint, the drying time if it's a few weeks old, the quality of the installation and the quality of the paint. In all cases, take precautions. In any case, we only print the adhesive you select. Regardless of the consequences and damage resulting from misuse of this adhesive, www.zebeep.com cannot be held responsible, and no damages of any kind whatsoever may be claimed.

Magnetic

We remind you that it is forbidden to drive with a magnetic support. The magnetic holder must be placed on a stationary vehicle. We remind you that the magnetic support must not be left continuously on the bodywork. It must be removed regularly.

Before each application, the substrate must be perfectly degreased, cleaned and dry. As with vehicle adhesives, we advise you to consult your dealer/garage. Ideally, a magnetic backing should not be stuck on for more than 12 hours a day. In any case, we only print the magnetic backing you select. Regardless of the consequences and damage resulting from misuse of this magnetic media, www.zebeep.com will not be held responsible and no damages of any kind will be claimed.

Format and use

The format ordered must correspond to the final format of the product in its configuration of use. No claims will be accepted if this condition is not met, e.g. ordering 1 large format on which several small formats have been amalgamated.

Example of what's not allowed: a customer wants 100 5x5cm labels, but must never misuse our website and calculators by ordering just 1 50x50cm format on which to amalgamate the 100 labels. They must order 100 5x5cm stickers.

 

6.payment


Payments are made exclusively in euros.

Payment can be made by credit card, bank transfer, money order or direct debit. Orders are payable in full at the time of ordering.

Payment by bank transfer

Deferred payment by bank transfer implies that delivery of the products ordered can only be made on receipt by the site www.zebeep.com of the bank transfer. Consequently, delivery will be delayed by the same number of days. When making the bank transfer, the customer must indicate the order reference number. Once payment has been made, a summary of the order is sent to the purchaser by e-mail to the e-mail address indicated. This document, which serves as an acknowledgement of receipt, contains all the constituent elements of the contract between the parties.

Payment by money order

Deferred payment by money order implies that delivery of the products ordered can only be made on receipt by the site www.zebeep.com of the completed and signed money order form and the signed and stamped internal order form. Once the order has been received, a document summarizing the order is sent to the CLIENT by e-mail to the e-mail address indicated by the CLIENT. This document, which serves as an acknowledgement of receipt, contains all the constituent elements of the contract between the parties. Payment is due within 45 days.

Payment by Direct Debit

Deferred payment by direct debit implies that the customer has accepted the financial regulations valid as a direct debit contract, which were submitted to him prior to his order, and that his file has been approved by our credit insurer. Each invoiced order will be debited 30 days after its date of issue. The customer will have access to all invoices on his personal space. If a direct debit cannot be made from the customer's account, it will be automatically represented 5 days later. Rejection fees will be charged to the customer. In the event of a 2nd rejection, the direct debit contract will be terminated. Unpaid invoices will then be collected under the usual conditions.

Special conditions

The website www.zebeep.com reserves the right to refuse to make a delivery or to honour an order from a consumer with whom a payment dispute is being administered.

In the event of late payment, and by virtue of legal provisions, the SELLER may decide ipso jure and without further formality to apply late payment interest at 3 times the legal interest rate. This interest will run from the date initially scheduled for payment until full payment. A fixed indemnity for collection costs of €40 will also be applied. The BUYER must reimburse all costs incurred by the contentious recovery of sums due, including legal costs and fees for legal officers and auxiliaries, on presentation of the corresponding receipts.

 

7. Invoices, Refunds and Right of Withdrawal


No invoice is enclosed.

The invoice is available immediately after the order, and can be downloaded from the order site, in the "my orders" area.

Refund conditions

No refunds will be made for definitive orders, since in accordance with Ordinance no. 2001-741 of August 23, 2001 art. 5, art. 12 Journal Officiel of August 25, 2001 and Ordinance no. 2005-648 of June 6, 2005 art. 1 I Journal Officiel du 7 juin 2005 effective December 1, 2005) of the French Commercial Code, the right of withdrawal may not be exercised, unless the parties have agreed otherwise, for contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are likely to deteriorate or expire rapidly (Article L.121-20-2 3° of the French Consumer Code).

The CLIENT does not benefit from the right of retraction given that the print products produced following the execution of an order by the site www.zebeep.com are personalized and made-to-measure goods, produced according to the specifications formulated by the CLIENT (Article L.121-20-2 3e of the French Consumer Code).

Cancellation conditions

As stated in the order confirmation e-mail, in the event of non-receipt of payment or failure to respond to an image or other problem within more than 15 days of the request, the site www.zebeep.com reserves the right to cancel the order without refund or compensation.

Claims and refunds

In the event of a complaint, if the customer feels that there is a malfunction of www.zebeep.comthat the support(s) is/are unusable, then according to the photos received and the nature of the complaint:

  • Or www.zebeep.com validates the complaint and reimburses the order, except for the cost of returning the goods, which will be charged to the customer. If the goods are not returned at the customer's expense, the order cannot be refunded.
  • Or www.zebeep.com rejects the claim as usable and then www.zebeep.com will not refund the order.
  • In this case, if the goods have been returned, we keep them for 15 calendar days. It is the customer's responsibility to remove the goods, otherwise they will be destroyed as they are for specific, personalized use.

Credit notes and deadlines

On-site credit notes are valid for 6 months. After this period, the credit will be automatically cancelled and no refund will be made.

Any order validated and paid for 3 months but not returned by the customer (waiting for images, file problem, Final page proof validation, layout validation, etc.) will be cancelled. An on-site credit note valid for 6 months will then be generated.

 

8. Production and delivery times


The lead times associated with any order correspond to the sum of the manufacturing and delivery lead times. These lead times are expressed in working days. The delivery date of an order corresponds to the date calculated from the order completion date (complete file) plus the manufacturing and delivery lead times.

Final page proof proof and impact on lead times

If the CUSTOMER opts for a digital Final page proof , the delivery period begins on the date and at the time of validation of the Final page proof by the CUSTOMER. The delivery date will then be recalculated from the date of validation of the Final page proof.

Indicative nature of deadlines

Delivery times are given as an indication only, and are maintained as far as possible. Any delays do not entitle the CLIENT :

  • To cancel the sale
  • To refuse goods
  • Claim damages

Force Majeure

Even though deadlines and dates have been stipulated as mandatory, the site www.zebeep.com is not liable for delays in delivery and performance due to force majeure and events that make delivery difficult or impossible, such as :

  • Strike
  • Lock-out
  • Administrative constraints
  • Other unforeseen events

These provisions apply even if the delays occur at the site's suppliers. www.zebeep.com.

 

9. Ownership and delivery


Terms and Conditions of Delivery

For orders outside mainland France, please contact the website www.zebeep.com directly.

ZEBEEP retains full and complete ownership of the goods delivered until full and effective payment of the price by the customer, in principal and accessories. This retention of title clause applies regardless of the status of the customer, whether an intermediary or the end customer.

Risk transfer

Until full payment has been made, the goods delivered are considered as consigned and the customer bears the risk of any damage they may suffer or cause for any reason whatsoever.

Rights in the event of non-payment

In the event of non-payment on the due date, ZEBEEP reserves the right, without prior formalities :

  • Collect delivered goods, including from the end customer
  • To demand full payment of the price of the goods, whether from the intermediary customer or the end customer

The customer undertakes to inform any third party, in particular in the event of seizure, of the fact that the goods subject to the retention of title clause belong to ZEBEEP, and to inform ZEBEEP immediately of any seizure or similar operation.

The present clause does not prevent the risk in the goods from being transferred to the purchaser upon delivery.

Terms of delivery

Products ordered are sent to the address indicated by the CLIENT. The website www.zebeep.com cannot be held responsible for delays in delivery caused by an incorrect or incomplete address.

The CLIENT must make every effort to ensure smooth delivery:

  • Extended opening hours
  • Accessible location
  • Staff available for reception

Parcel Management

In the event of a notice of default, an e-mail is sent to the CLIENT, who is required to contact the carrier as soon as possible.

If the order is returned to www.zebeep.com by the carrier, the parcel(s) will be kept for 15 calendar days. After this period, and after notifying the customer, the site www.zebeep.com will proceed with the destruction of the goods.

If the CLIENT chooses to return the parcel, the cost of reshipment will be borne by the CLIENT.

Acceptance check

After checking all the products delivered, the CLIENT must sign the delivery note if the products received conform to the order and are undamaged.

Delivery guarantee

In the event of defective delivery, the site guarantees only the exchange of the goods for products conforming to the details of the order, to the exclusion of all damages for loss suffered directly or indirectly, and in particular in the event of a situation of force majeure.

 

10. Liability waiver


Transmitted Elements Guarantee

Items of any kind belonging to the CLIENT and delivered to the site www.zebeep.com are not guaranteed against any risk, in particular deterioration, accident or loss. They must be insured by the CLIENT, who is advised to keep a complete copy of his documents and all items delivered to the site www.zebeep.com.

Limitation of Liability for Delay or Damage

If the CLIENT receives a late or damaged package and this causes a delay in installation or construction, or any other consequence of any nature whatsoever, the site www.zebeep.com cannot be held responsible under any circumstances. Similarly, if delivery is delayed, the site www.zebeep.com cannot be held responsible for any consequences, whatever the nature of the delay for the CLIENT (delayed posting, delayed opening, re-intervention of a fitter, rental of a cherry picker, etc.).

Customer responsibility

The CUSTOMER is solely responsible for the organization of his projects, his communication, his worksites and must anticipate the possibility of a hazard. Responsibility for the site www.zebeep.com is limited solely to delivering a product in conformity with the CUSTOMER's order (substrate, printing and finishing quality).

Intellectual property

The CUSTOMER is responsible for the rights to the content provided for printing. He guarantees to hold all rights necessary for the use, reproduction and distribution of these contents. the site www.zebeep.com cannot be held responsible for any infringement of intellectual property rights by the CLIENT.

Recommendations for Complex Projects

In the case of a complex and urgent context, the site www.zebeep.com strongly recommends taking precautions with security days and notifying the site in writing. www.zebeep.com explaining the details of the project and its organization. Even if notifying www.zebeep.com will not be held responsible for any delays or unforeseen events, it will enable us to work as closely as possible with the CLIENT to limit any risks, bearing in mind that there is no such thing as 0 risk.

Limitation of Liability

Site responsibility www.zebeep.com ends as soon as the product is received. The installer is solely responsible for any consequences resulting from incorrect, ill-adapted or ill-considered installation.

In the event of any subsequent transport, installation or other problems, please contact www.zebeep.com cannot be held responsible. The responsibility lies with the customer, his installer, etc. ... i.e. the way in which the product is stored, protected, installed or fixed, and the way in which the building site is organized.

As soon as the product is installed (e.g. hanging or fixed tarpaulin, panels or fixed, adhesive stuck on a support or window, etc.), there may be consequences in terms of holding, strength, tearing, etc. Whatever the consequences after installation, only the installer can be held responsible, and in no case can the site be held responsible. www.zebeep.com.

Force Majeure and Other Situations

The website www.zebeep.com cannot be held responsible for non-performance of the contract in the event of force majeure, in particular disruption or total or partial strike, notably of postal services and means of transport or communications, or in the event of fault on the part of the customer.

Similarly, the www.zebeep.com cannot be held responsible for any consequences resulting from the misuse of products sold on the site.

Scope of Liability

Site responsibility www.zebeep.comits employees and any person acting on its behalf is only liable for direct and foreseeable damage resulting from intentional or gross negligence.

Compensation for indirect damage suffered by the CUSTOMER of a pecuniary or patrimonial nature (loss of market, loss of clientele, etc.) which may result from an order is excluded.

Special cases

In case of force majeure, the site www.zebeep.com may cancel the order without being obliged to pay any compensation.

Whatever the responsibilities of the site www.zebeep.comcannot be held liable for more than the amount of the file in question, excluding taxes and shipping costs.

Thus, for a file invoiced at €80 excluding VAT, whatever the problems encountered, the maximum reimbursement will be €80 excluding VAT. This corresponds to the reimbursement of the service provided by the site www.zebeep.comexcluding transport costs.

The website www.zebeep.com may delete or modify any data on the site, including prices or products, at any time and without notice.

 

11. Claims


Claim period

Any complaint concerning the quality of the goods must be made within 48 hours of receipt of the parcel in your customer area.

Eligibility requirements

Information concerning the printing process is not binding. A particular printing method (groove direction or type of printing machine) is not guaranteed and therefore does not constitute grounds for complaint, even if indicated by the customer in the comments on the order.

In view of accepted industry practice and the technical constraints associated with our products, any claim received after this deadline cannot be processed.

Proof and evidence

Zoomed-in photos and photos not taken in real-life situations cannot form the basis of a claim. Only an overall photo of the product in real life, showing a defect (scratches, bumps, printing defects, etc.), or the return of the goods, will enable a claim to be validated.

Claims follow-up

In the case of an ongoing claim, if no action is taken by the customer within 3 working days, the claim will be closed.

Product specifications

Our products are large, even very large, and are designed to be seen from a distance by customers on the move (pedestrians, cyclists, motorcyclists, etc.). As a result, minor irregularities, which are almost inevitable due to the production process inherent in these very large products, have no impact whatsoever on their correct use, especially if the photo printing quality has not been chosen by the customer.

A small scratch on a large sign or tarpaulin can happen, and the product is then considered to be in line with our quality/price/time ratio, taking into account the actual use made of our products.

Acceptance check

Verification of the conformity of the products to your order is mandatory upon receipt of the package(s) and must be done in front of the delivery person.

In the event of non-conformity with the order or in the event of damaged products, the customer must refuse the parcel. In this case, the customer must write the reasons for refusal on the delivery note.

Otherwise, if the customer accepts the parcel(s), he accepts the conformity of his order and the customer agrees that no claim can then be accepted.

SPECIAL CONDITIONS

Any dispute over color rendering is inadmissible if a cromalin has not been provided.

We can deliver on a white label basis to a recipient other than the ordering customer. In this case, no claims will be accepted.

In fact, only the company placing the order (and therefore filling in the technical specifications) validates our GCS and can judge the conformity of the work received. It must therefore receive the parcel(s) on its premises in order to assess its conformity with the order placed, and engage in various exchanges with our technical and sales departments.

 

12. Final provisions


Applicable law

These General Terms and Conditions of Sale and Delivery are governed by French law.

Jurisdiction

In the event of a dispute, the competent court will be that of the defendant's place of residence.

In the context of contractual relations with professionals or public institutions, the courts at the location of ZEBEEP's head office are competent for any dispute concerning the contractual relations.

Safeguard clause

The total or partial nullity or unenforceability of certain clauses of these terms and conditions of sale shall not affect the validity of the other clauses.